Softgun Pro

1. Acceptance of Terms

The following terms and conditions apply to your visit to, use of, and browsing of the website operated by Softgun Pro Ltd, and any services accessed through that website. By using this website or submitting an order for products or services, you accept and agree to be bound by these terms and conditions.

Softgun Pro Ltd may change the website content and services at any time without notice. As a user, you should visit our website periodically for the latest updates to these terms and conditions.

Any modifications to these terms and conditions will take effect immediately. Your continued use of this website after any modifications constitutes your agreement to such modifications. Website content may contain typographical errors, inaccurate or missing information, such as product descriptions, prices, and inventory information. We reserve the right to correct any errors, inaccuracies, or omissions at any time, and to change or update information without notice. We apologize for any inconvenience this may cause. If you are not completely satisfied with your purchase, please feel free to contact us for more details.

2. Products

All products sold on Softgun Pro are for airsoft and recreational use only. We do not sell real firearms. Buyers must be of legal age in their jurisdiction and must be over 18 years old. We may not sell products to individuals under the age of 18 and we reserve the right to refuse any order unless you provide age verification documents such as a valid driver's license or passport.

3. Orders and Payment

All orders are subject to acceptance and availability. Payment must be made in full before shipment. We accept major credit cards and other payment methods as indicated.

4. Shipping and Delivery

We strive to deliver products within the estimated timeframe. However, delays may occur due to unforeseen circumstances. Risk of loss passes to the buyer upon delivery.

5. Refunds

We offer a 7-day return guarantee and will deduct or waive handling and shipping fees from the refund, depending on the reason for return or the condition of the product. We accept returns and refunds in the following situations:

• ✅The delivered goods do not match the items listed in the order.
• ✅Non-human-caused damage, defects and production quality issues
• ❌Product lost such as lost during package delivery or accidental loss.
• ❌I do not want it anymore

Precautions:

• ⚠️Returns are accepted within 7 days of receipt. Returns will not be accepted after this period.


• ⚠️The product and packaging must be in their original condition as sold, with all accessories included, including: an unused product warranty card and registration card *if the product includes*.


• ⚠️When returning the item, please be sure to send the delivery note or order together with the item; otherwise, we will be unable to process your return or exchange.


• ⚠️For returns not due to product quality issues or incorrect delivery arrangements, the returnee must bear all shipping costs incurred throughout the entire purchase process. The final refund amount will be the net value of the goods. (If the order was originally exempt from shipping fees, the final refund amount will be the price of the goods minus the relevant shipping costs.)


• ⚠️Once the refund is confirmed, it will generally be returned to your payment account within 30 business days. The actual time is based on the bank's business days.


• ⚠️We reserve the right to make the final decision on return and exchange requests.

Contact Us at softgunspro@gmail.com to apply a refund with images and videos attachment or we might reject your application.

6. Contact Information

If you have any questions, please contact us at softgunspro@gmail.com.